The binding legal terms governing your subscription, account access, and service provisioning with Cloud Scape. Last Updated: August 2026.
These are the terms and conditions on which Cloud Scape supplies subscription-based services, hosting platforms, and resources to you. All these terms are fully effective from the date of your electronic submission of the order.
Cloud Scape may change or modify this Agreement and any policies or agreements that are incorporated herein. Where a change materially affects your rights or obligations, we will notify you by email at least thirty (30) days before the change takes effect. If you do not agree with a material change, you may terminate the affected service before its effective date and receive a pro-rata refund of the remaining prepaid portion of your service cycle. Minor changes — such as clarifications, corrections, or amendments required by law — may take effect immediately upon posting to our website. Your continued use of the services after the effective date constitutes acceptance of the amended Agreement.
You may use any of our services, provided that you are of legal age to form a binding contract and are not barred from receiving services under the laws of Turkey, Germany, or your jurisdiction of residence. To access services, you must provide current, accurate identification and billing details. You are responsible for maintaining account confidentiality and all activities occurring under your account.
You agree that any violations listed in our Acceptable Usage Policy (AUP) are considered prohibited usage and may result in immediate account suspension, restriction, and/or termination of all active services without compensation.
Intentional, malicious, or severe violations of our Acceptable Usage Policy will result in immediate termination of the service, deletion of associated data, and a permanent ban from placing any further orders or holding any future services with Cloud Scape.
Clients must provide their legitimate name, surname, and residential physical address when registering a new account. P.O. Boxes, commercial mailboxes, non-residential addresses, or mail forwarding/re-shipping addresses are strictly not accepted for account registration.
Registration and order placement must take place directly from the client’s residential ISP connection. Do not use commercial VPNs, proxies, Tor, or hosting networks to register or place orders.
Clients are strictly prohibited from opening multiple personal accounts under any circumstance. Duplicate accounts will be merged or suspended. Clients may not give external third parties direct access to their account portal. You are responsible for all credentials and transactions.
Invoices for recurring hosting and server services will be issued automatically 5 days in advance of the active service's due date. Unpaid services will be automatically suspended one (1) day past the due date. Access to containers, virtual environments, and configuration will be locked.
Unpaid services will be permanently terminated three (3) days past the due date. All configuration, container structures, active data, and backups will be destroyed. This process is fully automated and irreversible.
Account credit balances do not expire, and cannot be transferred under any circumstances from one client account to another. Existing account credit will automatically be applied towards newly generated invoices until the credit balance is fully exhausted.
Card and PayPal transactions for shared webhosting and reseller hosting plans are eligible for refund request within 30 days of the initial order payment. Card and PayPal transactions for Virtual Private Server (VPS) plans are eligible for refund request within 7 days of the initial order payment.
Transactions processed through blockchain cryptocurrency gateways (such as Bitcoin, Ethereum, or USDT) are strictly non-refundable under any circumstances due to transaction network structures.
Filing a dispute or chargeback with any payment provider will result in the immediate automatic suspension of all active services associated with the client account, and the account will be blocked from placing further orders while the dispute remains open. If the dispute or chargeback is not withdrawn or resolved in Cloud Scape's favor within fourteen (14) days, Cloud Scape reserves the right to terminate the affected services and permanently delete the associated data.
Immediate type cancellation requests are processed automatically, bringing the server or hosting workspace offline immediately. End of Cycle type cancellation requests are processed automatically, maintaining service availability until the next recurring due date, at which point the cancellation is executed.
Once cancellation has run on a service, all associated data, configurations, databases, files, and backups are permanently destroyed, and associated IP addresses are released. This action is fully automated and cannot be reversed.
We provide SMTP outbound capabilities on designated plans, designed specifically for standard, daily interactive communication needs. Outgoing mail traffic may be scanned by automated cloud-based spam filtering and IP reputation systems to maintain high delivery.
Cloud Scape enforces a strict zero-tolerance policy against outgoing spam, unsolicited bulk email (UBE), and marketing mailing lists. Users violating this policy will have SMTP capabilities immediately restricted or account access suspended.
It is your sole responsibility to ensure that the content, scripts, code, and media hosted on your server workspace contains material that you have created, licensed, or possess the explicit legal permission to utilize. You must not use your website or web service to promote or distribute material or content that is illegal under any jurisdiction in which your service is operational.
We reserve the absolute right to investigate hosted directories and content if potential abuse or DMCA violations are brought to our attention. Accounts found to be hosting illegal content are liable for immediate termination.
Unless stated explicitly to the contrary, our shared and reseller hosting plans are strictly intended for hosting websites, related databases, and standard email. Running batch processing, video encoding, video transcoding, web crawlers, indexers, scraping spiders, active proxies, remote data storage systems, or backup storage repositories is strictly prohibited.
We offer a free migration service to help move your website from your previous hosting provider to our platform. This migration is a best-effort service. We take reasonable care to move your site files but assume no liability for incomplete or failed migrations, data loss, or associated downtime.
Cloud Scape processes personal data relating to your account (such as your name, address, email, and billing records) as a data controller, in accordance with the General Data Protection Regulation (GDPR) and our Privacy Policy. Account data is processed solely for the purposes of providing the services, billing, fraud prevention, and compliance with legal obligations.
Limitation of Liability: To the maximum extent permitted by applicable law, the total aggregate liability of Cloud Scape arising out of or in connection with the services is limited to the total fees you have paid for the affected service in the twelve (12) months immediately preceding the event giving rise to the claim.
Force Majeure: Cloud Scape shall not be liable for any failure or delay in performance caused by events beyond its reasonable control, including but not limited to natural disasters, power or telecommunications failures, upstream provider or carrier outages, and distributed denial-of-service attacks.