How Cloud Scape collects, uses, and protects your personal data across our website and the client portal. Last Updated: August 2026.
This Privacy Policy explains how Cloud Scape collects, uses, and protects personal data when you visit this website (cloudscape.tr), use our client portal, or purchase and use our hosting services.
Cloud Scape is the data controller for the personal data described in this policy. We process personal data in accordance with the EU General Data Protection Regulation (GDPR) and applicable data protection law in Turkey.
This policy does not cover data that you or your users store on services you purchase from us (websites, virtual servers, storage). For that data you act as the data controller, and we act solely as a hosting provider processing it on your instructions.
Server and security logs. When you visit cloudscape.tr, our web servers and CDN providers automatically record technical data such as your IP address, browser user agent, the pages requested, referring page, and timestamps. We use these logs exclusively to keep the website secure, prevent abuse, and diagnose technical problems.
Browser preferences. Your currency choice and light/dark theme preference are stored in your browser's localStorage. These values never leave your device, are not transmitted to us, and cannot be used to track you.
Account information. When you register or place an order, we collect the details needed to create and manage your account: your name, company name (if applicable), postal address, country, email address, phone number, and a password (stored only in hashed form).
Technical and usage data. The portal records the IP addresses and timestamps of logins and orders, and uses session cookies to keep you signed in securely. This information helps us secure accounts, investigate unauthorized access, and screen orders for fraud.
Billing records. We keep records of your orders, services, invoices, transactions, account credits, and applicable taxes for the duration required by accounting law.
Card and PayPal payments are processed by external payment gateways. Your full card number or PayPal credentials are submitted directly to the processor and never touch our servers; we receive only a payment confirmation and a transaction reference.
Cryptocurrency payments are processed through blockchain payment gateways. We store the transaction reference associated with your invoice. Please note that blockchain transactions are public and immutable by design.
The cloudscape.tr website itself sets no tracking cookies. Your currency and theme preferences are kept in localStorage, a browser feature that stores data only on your device. We do not set third-party advertising cookies and we do not participate in cross-site tracking.
Because we use only strictly necessary cookies and functional localStorage, no intrusive cookie consent banner is required.
Account information is retained for as long as your account exists. When you close your account, personal data is deleted or anonymized unless a legal obligation requires us to keep it longer. Invoices and transaction records are retained for the legally mandated period required by accounting laws.
Server and security logs are kept for a short, rolling period — typically no more than 90 days — unless a specific security incident requires longer preservation.
Under the GDPR you have the right to access the personal data we hold about you, to have inaccurate data rectified, to request erasure ("right to be forgotten"), to restrict processing, to receive your data in a portable format, and to object to processing based on our legitimate interests.
To exercise any of these rights, open a support ticket via the client portal. We may need to verify your identity before acting on a request, and we will respond within one month as required by law.